Changes to the seating of Eurostar passengers have been made to allow more space on board. Test to release Si votre train n’a pas été supprimé mais que vous souhaitez modifier votre voyage, Thalys a par ailleurs pris les mesures commerciales suivantes, disponibles sur le site www.thalys.com : Pour les demandes de remboursement, la demande doit être introduite dans les 30 jours après la date de voyage initiale. À bord de tous nos trains, le port du masque est obligatoire, quelle que soit votre destination. Les clients en possession d’un billet Premium et qui ne pourront pas bénéficier du service à la place, peuvent demander une compensation sous forme d’e-Voucher Thalys depuis notre formulaire en ligne. The safety, health and comfort of the passengers are at the heart of Thalys' concerns. Travelers are strongly recommended to check with the Land where they are staying, what the applicable legislation is and what the exceptions are. Pour effectuer cet échange, il est demandé aux voyageurs ayant réservés sur notre site web de contacter notre service clientèle par téléphone (Belgique : +32 2 808 19 17, France : +33 1 83 75 49 69, Allemagne : +49 6 21 37 90 91 44, Pays-Bas :+31 800 370 00 00 ). After the train departure: online reimbursement on SNCF customer service via SNCF.com> "SNCF at your service"> "Complaints"> reason: "I did not use my ticket". 9322 Bruxelles-Paris départ 10h13 à Bruxelles et arrivée 11h35 à Paris Dahalo valo mianadahy indray voasambotry ny zandary avy ao ami’ny poste avancé (PA) Analavory distrikan’i Miarinarivo, ny alarobia 17 jolay 2019 lasa teo ka vehivavy (mpitahiry ny fitaovam-piadiana ampiasain’ireo dahalo, miaraka amin’ny odigasy) ny iray amin’izy ireo. We will inform you on this page when the service reopens. Train traffic between France, Germany, Luxembourg and Belgium is gradually resuming. Les enfants bénéficient-ils d’un tarif Thalys spécial ? We inform you that the exchange and cancellation fees are waived for trips made before 1 December. Découvrez IZY, l'offre de train Paris-Bruxelles low cost. Pour les demandes de remboursement, la demande doit être introduite dans les … You can also place an option on a train and pay it later in only a few clicks on OUI.sncf. Le remboursement se fait en bon d’achat, utilisable jusqu’au 30 septembre pour des voyages jusqu’à fin mars 2021. Les voyageurs dont le voyage nécessite d'être modifié et dont nous disposons des coordonnées, seront contactés. https://www.gouvernement.fr/en/coronavirus-covid-19. The Belgian authorities ask you to complete a passenger tracking form (PLF) within 48 hours of your arrival in Belgium. However, if you do not take the test, the required isolation period remains at 10 days. Au cœur du réseau de transports Franciliens, Île-de-France Mobilités fédère tous les acteurs (voyageurs, élus, constructeurs, transporteurs, gestionnaires d’infrastructures…), investit et innove pour améliorer le service rendu aux voyageurs. Top brands, low prices & free shipping on many items. No response within the expected time limit (Errorcode: t.e. Les clients qui ne souhaitent plus voyager ou qui souhaitent reporter leur voyage à une date ultérieure au 15 janvier bénéficient des conditions de remboursement spécifiques au covid-19 précisées ici. Unfortunately, you will no longer be able to request a voucher after this date. 9340 Amsterdam-Paris départ 11:15 à Amsterdam et 13:13 à Bruxelles  Any price difference between the old and the new ticket applies. You can contact CFF / SBB customer service. Le service à bord en Premium ainsi que le service au Thalys Bar sont également suspendus. OUI.sncf is the official European distribution channel of the French railways (SNCF) for online sales of high-speed and conventional rail travel throughout France and Europe: plan your journeys, book your train tickets and get inspired by our travel guides! Passengers are therefore required to wear a mask or alternative covering their nose and mouth in stations and on board Eurostar trains. For any clients who who do not have a mask, masks will be on sale in the station and the surrounding areas. Please consult the latest information available on the website of the Belgian Embassy. The cleaning of the trains is therefore reinforced and carried out on each arrival at the station, or several times a day. 9315 Paris-Amsterdam départ 8:25 à Paris et 9:52 à Bruxelles  9339 Paris-Bruxelles départ 12h25 à Paris et arrivée 13h47 à Bruxelles Trouvez et réservez vos billets de train au meilleur prix sur OUI.sncf, votre meilleur compagnon de voyage en ligne ! - Ticket purchased on another channel: send your request to the purchase channel. 2. À propos de Thalys According to the latest news, a negative PCR test is required to travel to or via France. 9339 Paris-Amsterdam départ 12:25 à Paris et 13:52 à Bruxelles  Wearing a mask is compulsory in the train, so we invite you to put it back on directly after your tasting. Coronavirus et voyages annulés: avoirs, remboursement, assurance… ce qui s’applique pour votre séjour. All travelers who have made a reservation for this period will be contacted by BlaBlaBus, with the terms of reimbursement. Note: in the event of an exchange, for journeys between 3 December, 2020 and 4 January, 2021, if the price of the new ticket is higher, the fare difference will be at your expense. Les gares : de Paris-Nord à Bruxelles-Midi, soit de centre ville à centre ville Le temps de trajet : 2h30 maximum ! Coronavirus : la vaccination est de moins en moins acceptée 2020-12-26T13:00:00.000Z "J'avais lancé des alertes, des dizaines", regrette l'ex-femme du forcené du Puy-de-Dôme sont tenus de disposer d’un résultat de test négatif sur la base d’un test effectué au plus tôt 48h avant l’arrivée sur le territoire belge. Le portail boursorama.com compte plus de 30 millions de visites mensuelles et plus de 290 millions de pages vues par … Due to a curfew, anyone travelling on French territory between 8 p.m. and 6 a.m. must be provided with a "derogatory travel certificate". Utilisez aussi ce formulaire si le processus de remboursement depuis votre compte ne prend pas en compte ces mesures exceptionnelles. Ticket refunds and changes 13 Questions ; Train times, delays and disruptions 10 Questions ; Onboard, seating and at the station 13 Questions ; Getting your ticket 15 Questions In the specific case where you have a medical mask exemption certificate, it is mandatory to wear a visor at stations and on trains. Concerning TGV INOUI and INTERCITÉS: all train tickets are exchangeable and refundable free of charge until 4 January, until the very last moment. - Ticket purchased on OUI.sncf: request reimbursement directly from on OUI.sncf via the after sales service area. Ceci n’est pas exigé pour les enfants de moins de 13 ans. Exchanges and refunds can be carried out online via the dedicated page of our website. The BlaBlaBus circulation has been suspended since 2 November and will resume in spring 2021. Traffic forecasts will be known and indicated no later than 5:00 p.m. the day before: To guarantee you a service of quality, we thank you for contacting our reservation services in case of change or cancellation of your trip. This rule applies to stays longer than 48 hours. Exchange – change – cancellation – refund. All OUIGO train tickets are exchangeable and refundable free of charge until 4 January inclusive, up to 1 hour 30 minutes before your train departs. Travelers who have transited or stayed in France during the last 14 days must also: Pour les réservations effectuées à partir du 6 avril 2020, nous vous conseillons de prendre en compte les risques liés au coronavirus (COVID-19) ainsi que les mesures mises en place par les différents gouvernements. For a free refund, go to: Si le billet n’est pas échangeable, un e-Voucher peut être délivré par le service clientèle (montant du billet majoré d’un geste commercial de 15 € complémentaire par billet), si la demande est introduite dans les 30 jours après la date de voyage initiale. The IZY traffic continues to be interrupted. Les voyageurs sont tenus de remplir un formulaire d'enregistrement numérique à leur entrée sur le territoire afin que les autorités sanitaires locales puissent vérifier si la quarantaine est respectée. The quarantine requirement has been reintroduced in the United Kingdom for travelers coming from Belgium, France and the Netherlands. * Certain promotional rates remain non-exchangeable and non-refundable. TO TRAVEL TO FRANCE FROM BELGIUM AND LUXEMBOURG, To enter mainland France, you must present an international travel certificate. 9473 Paris-Bruxelles départ 17:55. Si vous ne réservez pas un tarif flexible, il est possible que vous ne puissiez pas prétendre à un remboursement. For any information concerning your trips, your cancellation and / or refund requests, we invite you to consult this page. Si le billet est échangeable selon les conditions d’après-vente, le billet peut être échangé avant le voyage sans frais d’échange, mais avec le paiement d’une éventuelle différence de prix. Note: for trips between 3/12 and 7/03, in case of exchange, if the price of the new ticket is higher, the price difference will be at your expense. Currently, no health restriction related to COVID-19 limits entry in France from one of the member countries of the European Union. - Present a negative result of a molecular test (PCR) or an antigenic test taken less than 72 hours before departure. For details of exceptions and regularly updated information, please see the Auswärtiges Amt website. The SNCF sales areas at Gare de Lyon are now reopened. Premium class dining services, bar service and lounge access are suspended. Measure 2: Within ten days after arrival, present a negative test result (health authorities can request it) or, if they do not have one, take a test (obligation to remain in quarantine until until the test result is available). •    Onboard, a disinfection procedure (fumigation) will happen for any suspected cases of infection. We allow you to manage your reservations with all the flexibility you need and with complete peace of mind from your home: •  In this context, and to allow you to better prepare your journey during the Christmas holidays, you can now book your train tickets without hesitation on OUI.sncf: All our tickets are exchangeable and refundable free of charge until 4 January, until the very last moment (and until 1h30 before departure for OUIGO). Pour plus d'informations et pour retirer votre consentement, consultez notre politique de confidentialité, Affiliation Vous pourrez la remplir en ligne sur le site suivant : https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage. The Robert Koch Institut website should be consulted very regularly (information available in German and English). Railteam, Situation sanitaire Coronavirus – Mesures commerciales exceptionnelles. Afterwards, for trips from 5 January to 7 March 2021, exchanges and cancellations will remain free of charge, up to 3 days inclusive before departure. - Report to the regional health authority upon arrival (list by region available on this link). Make sure to keep this ticket and go to the dedicated place to leave enough room for everyone. We also remind you, that you must have your transport ticket and be wearing a mask, it continues to be compulsory upon entering the station and throughout your journey. • Standard: Exchangeable free of charge until the train departure time indicated on the ticket. Cet échange doit être effectué avant le départ prévu initialement. If your reservation concerns a train running after 8 p.m., you can travel without modifying your ticket. From 15 December, the UK is launching the Test to Release program, which allows you to book a COVID-19 test to be performed from the 5th day of isolation, at a private clinic. 9369 Paris-Bruxelles départ 17h25 à Paris et arrivée 18h47 à Bruxelles, Le samedi (et jours fériés) : The cleaning of trains has been increased and all contact surfaces are disinfected with a virucide product a number of times each day. * TGV INOUI to Italy, TGV INOUI to Belgium, TGV INOUI to Luxembourg, DB-SNCF in cooperation, TGV INOUI to Friborg, TGV Lyria, Renfe SNCF in Cooperation. 9015 > Paris to London at 09:13 Veuillez nous excuser pour les désagréments engendrés. For more details, exceptions and regularly updated information, please visit the website: FPS Foreign Affairs website. Ces règles s’appliquent aussi pour les TGV entre la France et Bruxelles (hors Thalys et Izy) et entre la France et le Luxembourg, ainsi que pour les billets DB-SNCF en coopération et les TGV Paris-Fribourg. In order to free every other seat, the location of certain passengers on board the train had to be changed. 27/10. As of October 17, 2020, all French metropolitan regions are considered to be risk areas, as well as Guyana, Guadeloupe, Saint-Martin, Reunion Island and Martinique. In order to protect you and our agents, the terms of the assistance service for people with disabilities and reduced mobility remain temporarily adapted. Opening hours: Monday to Friday from 08:00 AM to 08:00 PM   Please note that it is forbidden to go to Brussels to make a connection to the Netherlands, Germany or any other destinations outside of Belgium. • For an exchange, we invite you to make your request from the "My bookings" section, you can exchange your tickets free of charge according to the conditions. 9369 Paris-Amsterdam départ 17h25 à Paris et arrivée 20h44 à Amsterdam, 9448 Bruxelles-Paris départ 14h43 à Bruxelles et arrivée 16h05 à Paris If your trip has been scheduled between 8 September 2020 and 28 February, 2021, you can benefit from a refund in the form of an e-voucher or a free exchange in the same comfort class as the reservation (free of charge). •    Where possible, the access to the train station, train and points of sale will be filtered. Politique sur les cookies âgés de 12 ans ou plus, n’ayant pas leur résidence principale en Belgique ; et arrivant sur le territoire belge en provenance d’un territoire classé zone rouge sur le site Internet du Service public fédéral Affaires étrangères dans le cadre de la crise de la Covid-19 ; À partir du 21 décembre, les voyageurs sont également tenus de conserver leur Formulaire de Localisation des Passagers ou à défaut une copie du Fomulaire de Localisation des Passagers remplie, et ce jusqu’à leur destination finale en Belgique et durant les 48h qui suivent. Clients not wearing a mask will not be allowed to board the train. Please bring a printed or handwritten copy of this form and sign it. Due to the need to carry out this check, we ask travellers to check in at least 40 minutes prior to departure. Please check the official websites for all the updated details: • Swiss government: admin.ch In the event of an exchange, if the price of the new ticket is higher, the price difference will be your responsibility. Les clients sont invités à contacter le service client Thalys par téléphone, afin de bénéficier de ces mesures spécifiques, car elles ne sont pas disponibles pour une après-vente sur notre site internet. Vu la nécessité d’effectuer ce contrôle, nous demandons aux clients de se présenter à l’embarquement au moins 40 minutes avant le départ. - Pour les billets achetés sur thalys.com, vous pouvez contacter notre Contact Center (horaires d’ouverture : 07h – 22h) : - Pour les billets achetés via les autres canaux, merci de prendre contact avec votre point de vente initial. E-ticket support service: You can make the request via this link. If you are requesting an electronic voucher because your train has been canceled, please note that your request must be submitted within 60 days of the originally scheduled travel date. According to new measures to fight against covid-19 taken by the Dutch government on the night of 24 December 2020, travellers coming from a risk area are required to show negative PCR test results in order to enter the country from Tuesday 29 December. Ces informations peuvent évoluer et nous vous recommandons de consulter directement leurs sites. Check the exempt countries list immediately before you travel as this list can change at short notice. Following an announcement from the Swiss Federal Council, travelers from Île-de-France are no longer subject to the 10-day quarantine on entry into Switzerland, within the framework of authorized trips and accompanied by a corresponding certificate. All the TGV INOUI, OUIGO, INTERCITÉS, and planned international trains will run normally throughout the holiday season. 9435 Paris-Essen départ 11h55 à Paris et arrivée 16h31 à Essen (limité à Bruxelles le 25/12 et 01/01) 9315 Paris-Amsterdam départ 08h25 à Paris et arrivée 11h44 à Amsterdam 9339 Paris-Amsterdam départ 12h25 à Paris et arrivée 15h44 à Amsterdam In the event of a control, you must present your train ticket. 9369 Paris-Bruxelles départ 17:25, 9322 Amsterdam-Paris départ 08:15 à Amsterdam et 10:13 à Bruxelles   Since the curfew does not affect inter-regional journeys, buses will run normally even after 8 p.m. Vous aussi, trouvez votre billet de train au meilleur prix ! The current situation taken into account, the TGV Lyria traffic conditions are likely to change. Du 13/12/2020 au 31/01/2021, seuls les trains suivants circuleront* : 9424 Dortmund-Bruxelles départ 06h58 à Dortmund et arrivée Bruxelles 10h35 (circule uniquement les lundis). En cas de non port du masque, une amende de 95€ pourra être émise à l’encontre du passager concerné sauf exception en cas de prescription médicale, à présenter au Train Manager avant l’embarquement. It is also recommended that our travelers change their mask every 4 hours, regardless of the model used. L’article Covid-19: Fijoroana vavolombelona a été récupéré chez Ministère de la Santé […] - After Paris has been declared as red zone by the Belgian authorities, non-essential travel is no longer authorized between Belgium and Paris. From Sunday, 22 November: customers arriving at the station between 7 a.m. and 8 p.m. without a reservation for assistance will be taken care of during the service opening hours if possible. Customers who have already booked the service will be fully reimbursed. En saisissant votre email, vous acceptez de recevoir des newsletters et des offres commerciales personnalisées, les nôtres et celles de nos partenaires, tant par email, que sur d’autres sites ou supports digitaux. •    By post via the address: Service Relation Clients SNCF, 62 973 ARRAS Cedex 9 Veuillez-trouver le formulaire ainsi que des informations supplémentaires sur travel.info-coronavirus.be. Browse our 100’s of destinations you can jet off to with easyJet, and with thousands of seats at just £19.99, we know we have a deal you will love! What are the terms and conditions for carrying my luggage? sous forme d’e-Vouchers (montant du billet majoré d’un geste commercial de 15 € complémentaire par billet). In order to respect the sanitary instructions, we recommend that you: FlixBus traffic resumed in France on 17/12. - When entering Italy, body temperature will be taken to verify that it does not exceed 37.5 degrees. • Premium: 100% refundable in the event of cancellation before the departure time indicated on the ticket. For journeys from 5 January to 7 March 2021, with TGV INOUI, OUIGO , INTERCITES and INTERNATIONAL TGVs*, exchanges and cancellations will remain free of charge, up to 3 days inclusive before departure. The exact exchange / refund conditions therefore depend on the distribution channel used when purchasing the ticket: If you have booked your ticket via CFF: you can obtain a reimbursement free of charge at the counter or via the call center, for any trip up to 4 January 2021 inclusive. Passengers traveling to or from the UK on a Eurostar train are required to adhere to specific measures taken by the carrier to protect passengers and staff and ensure a high standard of cleanliness and hygiene. En cas d’absence de résultats de test demandés, afin de permettre aux clients concernés de pouvoir s’organiser, un échange sans frais du billet est accordé pour une autre date de départ allant jusqu’au 15 janvier 2021. REDUCTION OF TRAFFIC FREQUENCY BETWEEN FRANCE AND ITALY. En raison de l'épidémie de COVID-19, mieux connu sous le nom de coronavirus, diverses entreprises ferroviaires ont introduit des mesures de sécurité supplémentaires. You can do this from the "My booking" section of the site. The UK government provides more information on this via this link. According to new measures to fight against covid-19 taken by the Dutch government on the night of 24 December 2020, travellers coming from a risk area are required to show negative PCR test results in order to enter the country from Tuesday 29 December. For journeys between 5 January and 7 March 2021: •    TGV INOUI and INTERCITES: exchange or cancellation of your tickets can be done up until the departure of your train via the ‘My bookings’ section or via the ‘My trips’ section on the mobile app. Note that some people are exempt from compulsory quarantine. For further details, exceptions and regularly updated information, please visit the Nederland Wereldwijd website. However, make sure you'll respect the rules of social distancing. Any price difference between the old and the new ticket applies. BUSINESS 1ERE class is not available for booking for travel between 1 November 2020 and 31 January 2021 inclusive. For more details and regularly updated information, please consult the website of the Ministry of Europe and Foreign Affairs. - IZY trains do not run. 9459 Paris-Dortmund départ 15h55 à Paris et arrivée 20h38 à Dortmund À partir du 15 décembre 2020, conformément aux annonces du gouvernement français, les voyageurs ayant une réservation pour un Thalys circulant après 20h pourront circuler et n’ont pas besoin de modifier leur déplacement. If your request is made after the departure of your train or if you are unable to cancel your ticket, you can request a refund online via the dedicated SNCF.com page "SNCF at your service"> "Complaints"> reason: " I did not use my ticket. 2 daily high-speed services between France and Spain operate until further notice. TGV INOUI catering and INTERCITES catering: Cookie Settings 9340 Amsterdam-Paris départ 11h15 à Amsterdam et arrivée 14h35 à Paris  Discover the Air quality on board our trains. (1) Price including VAT, per person, on the journey concerned, for a one-way ticket only in second class to a selection of destinations in France with TGV INOUI and INTERCITÉS (excluding OUIGO), subject to availability of seats at this rate, on certain days and on certain trains without a connection. To travel from France to Germany, any traveler who has stayed during the last 10 days in an area classified at risk must: 1. Between 4 November and 13 December 2020, the traffic is reduced to one round trip per day: only the following trains: n ° 9241 (direction France-Italy) and n ° 9240 (direction Italy-France) will be running. A form (in English) with contact details must also be completed online within 48 hours before departure. Failure to comply with this legal obligation could result in you being fined by UK authorities and fined up to £ 100. - In order to offer maximum flexibility to its passengers, TGV Lyria is implementing commercial measures, in agreement with its distributors, SNCF and CFF, and according to the recommendations of local authorities. NB: for OUIGO refunds, visit this page. Travelers should contact the local health agency in their region (list by region) to perform the test within 48 hours after entering Italy and self-isolate while awaiting the results. Du 07/11/2020 au 12/12/2020, seuls les trains suivants circuleront : 9424 Bruxelles-Paris départ 10:43  Les frontières se sont refermées. More information here. Araka ny voalazany dia ny volana marsa 2020 izy no niteny farany ho an’ny vahoaka malagasy. •    TER ticket without a connection: your TER ticket is refundable until D-1 before departure. It is recommended to follow the instructions of the local authorities (in particular on the website of the Federal Ministry of Health, in English, and of the Robert Koch Institut, in German), to consult the website of the French Embassy in Germany. Si vous avez prévu un séjour dans l’Hexagone, la SNCF a annoncé la gratuité des frais d’échange et de remboursement jusqu’au 30 avril inclus. Suite à l’épidémie du Coronavirus, aussi connu sous le nom COVID-19, nous faisons le point sur les mesures mises en place par les principales compagnies ferroviaires, aériennes et de bus desservant la France. You are accessing this page in its beta version. ).Please try again or check the status of your booking with our Contact Centre on +32 70 79 79 79 (€0.30/min). 9364 Bruxelles-Paris départ à Bruxelles 17h13 et arrivée 18h35 à Paris Currently you are required to self-isolate when arriving in the UK from France, Belgium and the Netherlands. If you are traveling as a couple or a family, you can stay together. • If you do not wish to be reimbursed in the form of an e-voucher, this is also possible, however, the reimbursement processing times will be extended. Resaka coronavirus tamin’izay no nifantoan’ny kabariny ka niantso ny firaisankina eo anatrehin’ny fahavalo iombonana izy. It will have to be presented to the British authorities. • French Embassy in Switzerland: ch.ambafrance.org. You can check the train traffic on SNCF.com the day before your trip at 5 p.m. Just enter your train number. MAJ le 18/05/2020 – Informations susceptibles d’êtres modifiées. Only customers with a ticket, their exceptional travel certificates and a legitimate reason are authorized to travel. If your request is made after the departure of your train or you cannot cancel your ticket, you can request a refund from the Customer Service only, within 60 days, via the SNCF complaint form. - For assistance before 7:00 a.m. and after 8:00 p.m., reservation becomes mandatory. Si votre train a été supprimé, vous recevrez ou avec reçu une communication personnalisée vous informant des différentes mesures proposées. BELGIUM : New measures regarding travel from the UK to Belgium, between December 23 and 31, have been announced. In the event of an exchange, for travel between 3 December 2020 and 4 January 2021, if the price of the new ticket is higher, the fare difference will be at your expense. If this is your case, you will be given a yellow ticket when you pass through the station access gates. … To protect your health and others’, everyone must complete an online Passenger Locator Form before arrival in the United Kingdom. Même chose pour les billets Thalys et Izy. Once on French territory, the traveler must comply with the restrictive measures in force: Due to a curfew between 8 p.m. and 6 a.m., travel is prohibited except for professional and certain personal reasons.

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